Privacy Policy

Tk11 com takes the security of your personal data very seriously. This privacy policy explains in detail what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 1, 2026
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Key Highlights of the Privacy Policy

Our privacy policy is straightforward and clear. Get a quick overview from the cards below.

Data Collection

Only the information that is strictly necessary is collected.

Security

All data is encrypted via SSL.

Usage

Data is used solely to improve our services.

Your Control

Update your information at any time.

Not Shared

Your data is never sold to third parties.

Cookie Policy

Only essential cookies are used.

1Introduction

Tk11 com is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe protecting your personal data is among our most important responsibilities. This privacy policy clearly explains what data tk11 com collects, why it is collected, how it is used, and what steps are taken to keep your information safe.

By using this platform, you are deemed to have agreed to this privacy policy. We encourage you to read it carefully before creating an account. If you disagree with any part of this policy, please refrain from using tk11 com or contact our support team.

This privacy policy applies solely to the tk11 com platform. Third-party websites and apps are governed by their own respective policies.

2What Data We Collect

Tk11 com collects only the data necessary to provide its services, manage accounts, and fulfil legal obligations. The types of data collected and their sources are outlined below:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, gender Account Verification
Contact Information Mobile number, email address Account Security & Notifications
Financial Information BKash/Nagad number and transaction history Deposit & Withdrawal Processing
Identity Document National ID Number KYC Verification
Device Information IP address, browser, and device model Security & Fraud Prevention
Usage History Gaming history and login times Service Improvement & Personalization

Tk11 com never directly stores your password, full bank account number, or card number. All financial data is held in encrypted form.

3How Your Information Is Used

Tk11 com uses the data it collects for the purposes described below. We never use your information for any other purpose without your consent.

  • Account Creation & Management: For account registration, login, and identity verification.
  • Transaction Processing: To verify and process deposits, withdrawals, and bonus payouts.
  • Customer Support: To resolve your complaints and enquiries promptly.
  • Security Assurance: To prevent fraud, hacking, and unauthorized transactions.
  • Legal Obligations: To comply with KYC and AML regulations.
  • Service Improvement: Analyzed to enhance the overall user experience.
  • Promotional Communications: To inform you about offers and bonuses (you may opt out at any time).

Your data is never sold or rented to advertisers or third parties. This is our firm commitment.

4How Long Your Data Is Retained

Tk11 com retains your data only for as long as necessary. All information is kept while your account remains active. After closure, certain data may be retained for a defined period as required by law.

  • Active account data: retained for as long as the account exists.
  • Financial transaction records: retained for up to 5 years (as required by law).
  • KYC documents: retained for up to 3 years after account closure.
  • Customer support contact retention: up to 2 years.
  • Log files & device data: retained for up to 1 year.

Once the retention period has expired, your data is securely deleted or anonymized.

5Who Your Information Is Shared With

Tk11 com never sells your personal data. However, information may be shared in the following limited circumstances:

  • Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
  • Technology Service Providers: Hosting, security, and analytics providers — bound by strict confidentiality agreements.
  • Law Enforcement Agencies: Under a court order or through a lawful legal process.
  • Fraud Prevention: For participation in industry-wide security databases.

All third-party service providers we work with are contractually required to uphold the same privacy standards. They may not use your data for their own purposes.

6Cookie Policy

Tk11 com uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

  • Essential Cookies: To maintain login sessions & security — these cannot be disabled.
  • Functional Cookies: To remember your language preference and personal settings.
  • Analytics Cookies: To understand which sections of the site are most visited — data is kept anonymous.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

7Your Rights

Tk11 com respects your data privacy rights. You are entitled to the following rights:

  • Right to Access Your Data: You may request to see what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data under certain circumstances.
  • Right to Opt Out of Promotional Communications: You can opt out of marketing emails or SMS at any time.
  • Right to Lodge a Complaint: If you have concerns about how your data is used, you can raise them with our support team.

To exercise any of your rights, email us at [email protected]. We typically respond within 3 business days.

8Child Protection

Tk11 com strictly prohibits use by anyone under 18. We do not knowingly collect personal data from minors.

  • Age is verified at the time of registration.
  • Any data found to belong to a minor will be deleted immediately.
  • The account may be closed and legal action may be taken.

If a parent or guardian suspects their child is using tk11 com, we urge them to contact our support team without delay.

9Third-Party Services

The tk11 com platform integrates certain third-party services, such as payment gateways and game providers. Each of these services operates under its own privacy policy.

  • Payment gateways (bKash, Nagad) operate under their own security policies.
  • Game providers use only gameplay-related data.
  • Tk11 com is not responsible for how third parties use your data.

Before clicking any third-party links, we recommend reading their respective privacy policies.

10Security Measures

Tk11 com employs industry-leading, state-of-the-art technology to protect your data:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-Step Verification (2FA): An additional layer of security for your account.
  • Firewall & DDoS Protection: To prevent cyberattacks.
  • Regular Security Audits: Regular testing to identify and address vulnerabilities.
  • Restricted Access: Only authorized personnel may access sensitive information.

Our systems are kept under security monitoring 24 hours a day, 7 days a week. Any suspicious activity is automatically detected and blocked.

11Privacy Policy Updates

Tk11 com may update this privacy policy from time to time. Members will be notified of significant changes in advance via email or an in-platform notification.

Continued use of tk11 com after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly. The date of the most recent update is shown at the top of the page.

12Contact

If you have any questions, complaints, or data-related requests regarding this privacy policy, please reach out to our dedicated privacy team.

Privacy inquiries: [email protected] — We typically respond within 1–3 business days. For urgent matters, instant support is available via live chat.

Why tk11 com's Data Protection Can Be Trusted

We protect your privacy not just in words, but in action.

Encrypted Data Storage

All your personal and financial data is stored in encrypted form on our servers. No one can read it directly — not even our own staff.

Two-Step Verification

Enable two-step verification via mobile OTP or an authenticator app at login. This is the most effective way to prevent unauthorized access to your account.

Your Data Is Never Sold

Tk11 com never sells or rents your personal data to advertisers or third parties. Your information is used solely to serve you.

KYC Verification

Every account is verified to ensure it is used by a real person. This helps prevent fraud and identity theft, keeping your account safe.

Real-Time Monitoring

Our security team monitors the system 24/7. Any unusual activity is detected and acted upon immediately.

Your Data, Your Control

You can update your information, unsubscribe from marketing communications, or request data deletion at any time from your account settings.

Your data is secure,
Join tk11 com Today

Having read our privacy policy, you can see just how securely tk11 com safeguards your data. Open an account today and enjoy gaming in a safe environment.

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