Terms & Conditions

1General Terms & Conditions

These terms and conditions constitute a legal agreement between tk11 com ("we", "us", "the platform") and its users ("you", "member"). tk11 com operates as an online gaming and Sports Betting platform in Bangladesh.

These terms and conditions have been written in English for the convenience of our members. In the event of any dispute, the decision of tk11 com management shall be considered final.

Tk11 com reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform following any such changes will be deemed acceptance of the new terms.

2Account Registration

To open an account on tk11 com, you must provide accurate and truthful information. Registering with false or misleading details will result in immediate account closure, and any deposited funds may be forfeited.

• Each individual may register only one account.
• The mobile number and email address provided at registration must remain active.
• Keeping your account password completely confidential is solely your responsibility.
• Sharing your account with anyone else is strictly prohibited.
• A national identity card or other supporting documents may be requested for verification purposes.

3Age Requirement & Eligibility

Tk11 com strictly prohibits use by anyone under the age of 18. During registration, you must confirm that you are at least 18 years old.

• If evidence is found that a member is under 18 years of age, the account will be closed immediately.
• If a minor opens an account using an adult's identity, all associated transactions will be considered void.
• Tk11 com may request a national ID card for age verification purposes when necessary.

4Deposits & Withdrawals

Deposits on tk11 com can be made via bKash, Nagad, Rocket, and other approved payment methods. All transactions are processed in BDT.

• The minimum deposit amount is BDT 200, and the maximum limit is set in accordance with applicable rules.
• Deposits are generally credited to your account instantly.
• Withdrawal requests are processed within 24 hours.
• KYC verification may be required at the time of withdrawal.
• Withdrawals are generally processed through the same method used for the original deposit.
• In the case of suspicious transactions, tk11 com reserves the right to suspend withdrawals until the investigation is complete.

5Bonuses & Promotions

Tk11 com regularly offers bonuses and promotions. Each bonus comes with its own terms and conditions that members are required to follow.

• The welcome bonus is available to newly registered members only.
• Please read the applicable terms and conditions carefully before claiming any bonus.
• A specific wagering (turnover) requirement must be met before bonus funds can be withdrawn.
• Misuse of the bonus system may result in bonus cancellation and account suspension.
• Tk11 com reserves the right to modify or discontinue any bonus offer at any time.

6Gaming Rules

All games on tk11 com are powered by certified Random Number Generator (RNG) technology. Every result is entirely random and unbiased.

• If a technical error occurs affecting a game result, that round will be considered void.
• Tk11 com will not be held responsible if a game is disconnected due to network issues.
• For Sports Betting, the official result will be considered final.
• In Live Casino, the dealer's decision is final.

7Prohibited Activities

The activities listed below are strictly prohibited on tk11 com. Violations will result in permanent account closure.

• Creating or operating multiple accounts.
• Attempting to exploit the bonus system through fraudulent means.
• Using any software or bots to play games.
• Using the platform for money laundering or facilitating illegal financial transactions.
• Attempting to gain unauthorised access to another member's account.
• Attempting to hack or launch a cyberattack on the tk11 com system.

8Account Closure & Suspension

Tk11 com may close or suspend an account without prior notice for any of the following reasons:

• Violation of the terms and conditions.
• If registration is completed using false information.
• If fraud or illegal activity is suspected.
• If an account remains inactive for an extended period.

Members may also request to close their own account at any time by contacting the support team.

9Privacy Policy

Tk11 com is committed to protecting members' personal information. Our full privacy policy is published separately. Key points include:

• Your personal information will never be sold to any third party.
• Your information may only be used for service improvement and legal compliance purposes.
• Financial information is secured with 256-bit SSL encryption.

For more details, visit our Privacy Policy View the page.

10Limitation of Liability

Tk11 com is not liable for the following:

• Losses caused by internet connectivity or network issues.
• Failures on the part of third-party payment service providers.
• Financial loss or mental distress resulting from gaming.
• Breach of account security due to the member's own negligence.

Online gaming always carries risk. Play within your means, and stop playing if you cannot afford to absorb any losses.

11Changes to Terms

Tk11 com reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

12Contact

If you have any questions or complaints regarding these terms and conditions, please contact our support team. We are available 24 hours a day, 7 days a week.